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Migrating From Orion NPM8 To Orion NPM 9

m.fahd

i had migrate Orion V7 to V8 and it goes ok but when i migrate it to v9 i had the following error: "that software license key is for a different computer/software package combination"

Any Help Please

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Yann

Hi Mohamed,

You should open a ticket with the customer service to ensure you can correctly license your Orion NPM.

To Open a Ticket: http://www.solarwinds.com/support/ticket

In the form, select Customer Service.

-Yann

m.fahd

Dear Yann;

one more question, i had migrate from orion 7 to orion 8 with the same license and there was no problem in that

the question is after migration from orion v 8.5 to orion 9 shall i deactivate the license for the orion 7 from the license manager?

Yann

the question is after migration from orion v 8.5 to orion 9 shall i deactivate the license for the orion 7 from the license manager?

No you do not need to deactivate the license, however this is a good practice to not keep old licenses on your server so that for future upgrades, you might avoid getting error messages like " Old Product vXYZ is still installed please uninstall it before to upgrade".

HTH,

Yann

m.fahd

Dear Yann;

Thanks for you quick response

So you want to say that i have to uninstall orion version 8 first and then install orion 9?

and if that so , the problem is that iam migrating on the same server?

Yann

So you want to say that i have to uninstall orion version 8 first and then install orion 9?

No I meant that once you have Orion upgraded to Orion 9, you do not need to keep the old licenses on your server Orion v7 & v8. However if you keep them installed it will not affect your Orion v9 installation.

the problem is that iam migrating on the same server?

That's fine just install Orion v9 on the top of Orion v8 and point the configuration wizard to the same database, everything should upgrade smoothly.