Using nested condition groups and custom properties for alerts

Question

I'm trying to use nested condition groups and custom properties to accomplish the following:

Example: High CPU Alert

to be used for SQL servers and All other servers.

I have two custom properties, "Owner" and "Owner DB" on my nodes.

What I would like to see is when all servers hit the threshold they fire off an alert via email to the "owner". BUT when the node is assigned a value for "Owner DB" it also copys the email to the DB admins.

Am I making things too complex? Should I just created two different alerts for each catagory?

qle · Answer

so basically I input the email address in the custom property field on each node?

Yeah, pretty much.

And if so, how do I configure the alert to trigger and email based on this custom property?

Nothing changes with your trigger conditions. However, you'll modify the recipients of the e-mail alert by inserting variables. In your example, the To: recipient would be ${Node.Owner} and the Cc: recipient would be ${Node.OwnerDB}

**PS. Thanks Quang for your assistance today on all of my questions. I'm green when it comes to Solarwinds and you've been a big help!

Don't mention it! We were all green at some point. I'm just paying it forward.

sumfknguy · Answer

so basically I input the email address in the custom property field on each node? And if so, how do I configure the alert to trigger and email based on this custom property?

And to answer your question, no, the emails are the same to both teams.

**PS. Thanks Quang for your assistance today on all of my questions. I'm green when it comes to Solarwinds and you've been a big help!

qle · Answer

Do the alert e-mails have to be different? If not, why not specify Owner as the To: recipient and Owner DB as the Cc: recipient? That way, e-mail alert will be sent either way and Owner DB will only receive it if it's been specified for the node. I hope that make sense.