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Trigger Actions not sent but Reset Actions are

John_King

I have 200+ alerts copied from a master alert that only differ in node name. Most of these alerts trigger as they should and function properly. From time to time an alert is found that will not trigger alert actions but will send reset actions when the node has recovered. I have tried manually dropping the nodes to reproduce the event and it happens consistently.

I opened a ticket and we discovered if you copy the alert (changing nothing) the alert will work correctly as the other alerts do. This worked fine for three alerts and now I have discovered one that refuses to send trigger actions. I have tried modifying my trigger actions in the alert and changing alert delays, etc. but still it refuses to execute the trigger actions.

Does anyone have any insight into why this may be happening. My SQL is pretty weak but I'm willing to try what I have to and get all of my alerts working correctly.

Running 9.5 SP3

428 Nodes

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mcbridea

Can you post the trigger and reset conditions for the offending alert?

John_King

These are the trigger actions, the bottom three are set for after hours (0-8 M-F, 17-24 M-F, 0-24 S-S). At one point I suspected they might be the issue, but the always worked for the reset actions and removing them did not fix the issue in this case.

These are the reset actions that always execute

mcbridea

Can you post the trigger conditions?

John_King

I apologize, I should have read your previous post better. The reset condition is set to "Reset when trigger conditions are no longer true."