Can Not Add Printers Service

Question

Anyone else having problems adding the Printers service in Mobile Admin?  I have 3 print servers.  Two printer servers are running Windows Server 2003 Standard.  The 3rd print server is running Windows Server 2008 R2 Datacenter.  I cannot add the Printers service within Mobile Admin using any of the print servers.  I get the following error message when trying to add the Printers service:

Error creating work process (0). Work process exception: Original exception: Exception has been thrown by the target of an invocation. Access to the path 'C:\Program Files (x86)\SolarWinds\cache' is denied.

Ssshock · Answer

Yes. This is definitely a bug, as the cache folder is already at "C:\Program Files (x86)\SolarWinds\Mobile Admin\cache" , but the Printer service is looking for the cache folder one level up . i.e. C:\Program Files (x86)\SolarWinds\cache

ctna-gzoltun · Answer

Just to help others if they run into this error. I had to create the "cache" folder in order to get mine working. The folder did not exist.

dsbalcau · Answer

Hi Forrest,

So just to clarify: you are not a local administrator on the WS2003 server?