We purchased a licensed Enterprise version of Kat Tools but after I
add the 20th device the add button greys out. What can I check or do?
Thanks
Todd Kroeker
Sr Support
Prairie Band Casino and Resort
Hi Todd,
Sometimes the CatTools Service doesn't pick-up the license change properly and requires a restart.
Please follow these steps to see if this fixes it:
1) Shut down the CatTools Manager interface (UI)2) Stop the 'CatTools' service (or 'Kiwi CatTools' service if using a version prior to 3.5.0) from within the Windows Services Manager (by typing services.msc in the START (Button) > RUN dialog)3) Restart the Manager interface (you will probably see an error message in relation to the CatTools Service not being available, but just click OK to continue).4) Restart the 'CatTools' service again and wait for a couple of seconds for the Manager to pickup the Service is running again.
This should have resolved the issue.
Please let me know how you get on.
Regards,
Steve
I have the Engineer Edition and thought it allowed 25 devices but it looks like 20 is the cutoff. If it is 20 then it would mean that everything IS working normal.
That is correct; the Engineer license did only support up to 20 devices in the database.
