Operation's Center

Question

Hi:

How many peoples need work in Operation's Center to monitoring 10000 servers?

Is there a formula or place that I could find this information ?

justty · Accepted Answer

Here is 1 example:

Step 1: (How long it takes to monitor a server, in seconds) * 1.2 (build in a 20% buffer for issues and boredom) = seconds per server
Step 2: X (number of server) * seconds per Server = total monitoring seconds
Step 3: total monitoring seconds / 3600 seconds = Total Monitoring hours
Step 4(dedicated associates): Total Monitoring hours / 8 (how many hours they will monitor) = Number of people required to monitor

Example: (monitor 10000 once per day within a 24hr window)
45 seconds * 1.2 = 54 seconds
10000*54= 540000 seconds
540000/3600=150 hours
150hr/8hr shift = 19 people
19people/3-8hr shifts = 6~7 associates per shift

You may need to break your servers into groups (not every server will take X seconds) and apply the math per group and then add  the "Number of people required to monitor"
Also, If you want to monitor the servers multiple times perday, you need yo increase the server count (8000*1Xday + 1500*2Xday+500*4Xday)=13000 servers to monitor, instead of 10000.