Escalation Alerts

Question

Does anyone know how to write an alert for the following example? 1)      Server A goes down

2)      Does not come back up after X minutes

3)      Alert is sent to Person A

4)      Alert is not cleared in X minutes

5)      Alert is sent to Person B

I would appreciate any help.
 Thank you

byrona · Accepted Answer

This should be relatively easy to accomplish.

In the Advanced Alert Manager on the Trigger Condition tab at the bottom you can set how long the condition has to exist before it will trigger.

Now go into the Trigger Actions tab and set it to email Person A.

Next, add another Email Alert that will go to Person B, when configuring that alert go to the Alert Escalation tab and there you can configure the alert to either not trip if it has been Acknowledged or you can Delay the execution of the action for a period of time.

Hope this helps!