Email alert from additional poller

Question

HI, recently installed a polling engine, all earns to work ok except for email alerts

i have setup a basic alert on the extra polling engine, when I use the test alert , that works ok

but the alert doesn't work on its own

Nothing  in error log

is any idea's?

Jan_Pelousek · Accepted Answer

Hi Spiky,

in case of Basic alerts the alerts are triggered by the polling engine itself including the alert actions, so in case the alert is triggered by additional poller, this poller has to have access to the email server. In case the ad poller doesn't have access the mailserver you have two options:

1. Try to find similar trigger condition for Advanced alerts

2. adjust network conditions to have connection between poller and mailserver

Honza