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Splitting advanced alerts

AndyRoberts

I am very new to Orion and have learnt most of what i know about the software (which is not a lot) from trial and error. I have hit problem with Advanced Alerts that i can't seem to work out and wondered if anyone else had experienced or seen a work around for the same thing?

We have 2 teams support teams within our company, a Europe Support Group and an India Support Group, for which I have setup an Advanced Alert to mail everyone within those teams when a Cisco Node goes Down and comes back Up again, which works fine. A requirement has come into play now where i need the India nodes to be reported to the India mailbox only and Europe Nodes to the Europe mailbox only. To test this I have tried writing 2 more Advanced Alerts on top of the original as follows by adding an extra trigger alert after the Vendor is equal to Cisco (and mailing to me only purely for testing):-

Trigger Alert when ALL of the following apply

Node Status is equal to DOWN

Vendor is equal to CISCO

Trigger Alert when any of the following apply

Node Name contains PUNE

Node Name contains DELHI

Node Name contains MUMBAI

The second new Advanced Alert i have written is basically the same as above except i have written after the Vendor is Equal to Cisco i have issued a "Trigger Alert when None of the following apply" with the same Node Name contains rules.

For some reason this does not work and it could well be down to my lack of understanding of writing these rules and one rule actually cancelling out the other rather.

Has anyone got any idea's as to how i could work around this so the correct node issues get reported to the right mailbox?

Thanks in advance for any help you can offer

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Accepted answers

FormerMember

Hi mate...

i woudl suggest that you start using custom properties. go into system maanger and fire up custom property editor. add a new text property called "support_group" to the nodes table, and populate the property witht he team name who supports it (i.e. EUROPE or INDIA)

in you alert trigger definition, set one to have a trigger for "support_group" is equal to INDIA" and in the other one, do the ame for INDIA...

should get you to where you need to be :-)

All comments

FormerMember

Hi mate...

in you alert trigger definition, set one to have a trigger for "support_group" is equal to INDIA" and in the other one, do the ame for INDIA...

should get you to where you need to be :-)

AndyRoberts

Thanks mate. Not used those before but will give it a try

AndyRoberts

Thats brilliant. works a treat. thanks a lot for the help.

FormerMember

not a problem mate... welcome to the product set... custom properties is one of Orions shining qualities....

i can not believe how bad my typing was in my reply to you though... insane!!!!