Tool for tracking remote site details

Question

Good morning!

We developed a little home grown database for tracking all kinds of details for supporting our remote sites.  It's a bit unsanctioned and if it dies, I've got no one left to restore it.

We are looking for a more permanent tool for tracking this type of information and was wondering if anyone in the community had either tried tracking it in Solarwinds, or had found a tool that worked well with Solarwinds for this purpose.

Below is of some of the information we need to capture and be able to search for quickly and easily in the event of an outage.

Site Name

Site Address

Local Contacts (up to 3 with both land line and mobile numbers listed)

WAN provider, support phone number, and WAN Circuit ID

Bandwidth information

Local Teclo, account information, and Support number

Local ISP, account information, and support number

Site Headcount

Site Distribution list for emergency communications

I welcome any thoughts and examples of how someone has done this and what tools they used! The goal is to have as close to a one stop shop when a site goes down as possible.

Thanks!

Janna

superfly · Answer

I do the same. I've just created custom fields that get filled in for each site. Once it's all set up, it's easy to maintain.

tallyrich · Answer

I use a lot of custom fields in my NPM build. Each site has a unique name and so everything can be sorted by site. If you don't use the Help Desk solution then custom fields could be helpful. I personally am trying to eliminate the use of outside databases or spreadsheets and trying to move the environment to a single tool for everything (well, as much as possible)

deverts · Answer

Hi, coxj3​,

What you are referencing in ITIL terms is a CMDB (Configuration Management DB). Please have a look at IT Help Desk Solutions | SolarWinds

You'll need to create some custom fields for some of your information, but you will likely find most of what you are looking for built in.

D