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Alerting engine stops reporting new alerts after upgrade to V9.5

rslegers

I noticed that the Alert Engine stops reporting new alerts after a period of time since we have upgraded to V9.5. When I restart the Solarwinds Alterting Engine service the alerts are triggered again correctly, but it is hard to say for how long.

Did anyone also noticed this issue after the upgrade?

Thanks

Rudy Slegers

Find more posts tagged with

advanced_alerts

9.5_upgrade

alerting_engine

Accepted answers

rslegers

I Opened a trouble ticket and found the issue. I'm using custom properties that I'm using in my alert trigger. One of the values in the drop down box for a custom property was changed. Because the value did not excist anymore it returned NULL which causes the Alerting engine to crash.

All comments

FormerMember

I'd recommend opening a Support ticket for this one.

rslegers

JLT2008

This happened to us too. Upgraded to 9.5 and no more advanced alerts. We just deleted most of the custom properties because the departments wouldn't keep them current anyway. Restarted alerting and all was well.

bshopp

Are you running 9.5 SP1 withthe hotfix?