Windows Service Monitor shows Unknown

Hi All,

We are trying to monitor SolarWinds APE servicers via a Component monitor - Windows Service Monitor.

But for some APEs status shows Unknown status. While testing gives the following test result "Test failed with "Unknown" status on Invalid query."

Debug logs show the following ERROR

2023-08-13 20:25:36,622 [8] [C1109556] [WU:(null)] ERROR SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader - Exception caught.
SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiMappingException: Unable to collect WMI mapping information for given category value: Solarwinds: Job Engine v2 and counter: Jobs Lost for target: X.X.X.X
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.CounterService.<FetchCounterInfo>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader.<RetrieveQueryInfoFromNode>d__23.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader.<RetrieveQueryInfo>d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader.<Read>d__18.MoveNext()
2023-08-13 20:25:36,638 [8] [C1109556] [WU:(null)] WARN SolarWinds.APM.Probes.PerformanceCounters.Fetching.Handlers.CounterReaderProcessor - Counter failed. Target:X.X.X.X, Instance:, Category:Solarwinds: Job Engine v2, Counter:Jobs Lost, ErrorCode:Unhandled, OSError:0x80131500. Message: Unable to collect WMI mapping information for given category value: Solarwinds: Job Engine v2 and counter: Jobs Lost for target: X.X.X.X
2023-08-13 20:25:36,652 [8] [C1109556] [WU:(null)] WARN SolarWinds.APM.Probes.PerformanceCounters.Fetching.Handlers.FetchingHandler - Was unable to fetch all counters using WINRM. Still 1 invalid results.
2023-08-13 20:25:39,160 [142] [C1109556] [WU:(null)] DEBUG SolarWinds.APM.Probes.PerformanceCounters.Fetching.Handlers.FetchingHandler - Try fetching counters using WINRM, attempt 1
2023-08-13 20:25:39,160 [142] [C1109556] [WU:(null)] DEBUG SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.CounterService - Cannot find query info for category: 'Solarwinds: Job Engine v2', counter: 'Jobs Lost', target: 'X.X.X.X'.
2023-08-13 20:25:39,161 [142] [C1109556] [WU:(null)] ERROR SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader - Exception caught.
SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiMappingException: Unable to collect WMI mapping information for given category value: Solarwinds: Job Engine v2 and counter: Jobs Lost for target: X.X.X.X
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.CounterService.<FetchCounterInfo>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader.<RetrieveQueryInfoFromNode>d__23.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader.<RetrieveQueryInfo>d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader.<Read>d__18.MoveNext()
2023-08-13 20:25:39,174 [142] [C1109556] [WU:(null)] WARN SolarWinds.APM.Probes.PerformanceCounters.Fetching.Handlers.CounterReaderProcessor - Counter failed. Target:X.X.X.X, Instance:, Category:Solarwinds: Job Engine v2, Counter:Jobs Lost, ErrorCode:Unhandled, OSError:0x80131500. Message: Unable to collect WMI mapping information for given category value: Solarwinds: Job Engine v2 and counter: Jobs Lost for target: X.X.X.X
2023-08-13 20:25:39,179 [142] [C1109556] [WU:(null)] WARN SolarWinds.APM.Probes.PerformanceCounters.Fetching.Handlers.FetchingHandler - Was unable to fetch all counters using WINRM. Still 1 invalid results.
2023-08-13 20:25:41,699 [157] [C1109556] [WU:(null)] DEBUG SolarWinds.APM.Probes.PerformanceCounters.Fetching.Handlers.FetchingHandler - Try fetching counters using WINRM, attempt 2
2023-08-13 20:25:41,699 [157] [C1109556] [WU:(null)] DEBUG SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.CounterService - Cannot find query info for category: 'Solarwinds: Job Engine v2', counter: 'Jobs Lost', target: 'X.X.X.X'.
2023-08-13 20:25:41,699 [157] [C1109556] [WU:(null)] ERROR SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader - Exception caught.
SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiMappingException: Unable to collect WMI mapping information for given category value: Solarwinds: Job Engine v2 and counter: Jobs Lost for target: X.X.X.X
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.CounterService.<FetchCounterInfo>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader.<RetrieveQueryInfoFromNode>d__23.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader.<RetrieveQueryInfo>d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at SolarWinds.APM.Probes.PerformanceCounters.Fetching.Readers.Wmi.WmiCounterReader.<Read>d__18.MoveNext()

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Accepted answers

All comments

jm_sysadmin

It either does not have the items looked for, or doesn't have rights to read the data, or the data can be read (maybe WMI corruption?)

daraka

Is this a known bug in the 2023.2.1 version?

mapujece

To troubleshoot this issue:

Ensure the monitoring tool or software you are using is correctly configured to access WMI (Windows Management Instrumentation) data on the target machine (X.X.X.X).
Verify that the SolarWinds APE services are correctly configured and running on the target machine.
Check the credentials used for monitoring to ensure they have the necessary permissions to access WMI data.
Review the specific query or configuration for the Solarwinds: Job Engine v2 and counter: Jobs Lost category to make sure it is set up correctly.
Consult the SolarWinds support or community forums for any known issues or solutions related to this specific error.

If the issue persists, especially for those embracing frugal living at 62, consider offering additional details about your monitoring setup, the software used to monitor SolarWinds APE services, and the configuration of the target machine. This will enable more precise assistance tailored to your specific needs."