Email when an alert is acknowledged

bruce.smith

Hi All,

I am trying to create and email when an alert is acknowledged. I have the Audit event setup and can successfully send emails.

My issue is though the variables in the message body I am asking for don't populate correctly and return the strings.

Them email body for example contains

Node ${NodeName}
Status:${N=SwisEntity;M=Status}
Alert Name:${N=Alerting;M=AlertName}
Alert ID:${N=Alerting;M=AlertID}
Severity:${N=Alerting;M=Severity}
Full Name:${N=SwisEntity;M=FullName}

The resulting email body is 

Node is Unknown
Status:${N=SwisEntity;M=Status}
Alert Name:Email to test when an alert is acknowledged.
Alert ID:251
Severity:Informational
Full Name:${N=SwisEntity;M=FullName}

Would anybody have a working example of the email body that would take the node name and the triggered event, possibly more info like ip address?

Thanks.

Bruce.

bobmarley

Since you posted this in the SAM Forum I will assume these are SAM alerts you are asking about.

SolarWinds uses different variables for different entities so sometimes you have to mess around and try to figure out the correct ones to use. 

First you need to know what your alert is set up for, Node, Application, Component, etc. Then when you are trying to find variables make sure you are using the ones that match what the alert is using. 

For example a Component alert.

For a Component alert the variables look like this:

Alert - Node ${N=SwisEntity;M=Application.Node.Caption} IP= ${N=SwisEntity;M=Application.Node.IP_Address} MyApplication has component  ${N=SwisEntity;M=ComponentAlert.ComponentName}  Status = ${N=SwisEntity;M=ComponentAlert.ApplicationAvailability} AlertName ${N=Alerting;M=AlertName}

There are different variables for Node, Application, etc. 

Typically when I am unsure I will start by crafting a test email and picking all the ones that look like they bay be the ones I neeed then triggering a test alert and see what it looks like.