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How to View Diagnostic Log from Orion server

tronnguyen

After many times working with TAC, we found that they have a tool to help read the Diagnostic Log file, whether the tool is public, or is there any tool that can view this log file information, instead of having to view it. by excel?

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Comments

vinay.by

Honestly, I am not sure what you are looking for, but if you are talking about Orion Diagnostic logs its just a bundle that package all logs from SolarWinds Orion Platform into a zip file. These logs can be read by any text editor just like a normal file. If its something else that you are referring to on this post then please ignore my response.

Below links will help you with 2 different approaches to pull the Diag but this doesnt help your query though.

https://support.solarwinds.com/SuccessCenter/s/article/How-to-gather-and-send-a-diagnostics-file-to-SolarWinds-Support?language=en_US

https://thwack.solarwinds.com/resources/thwack-tech-tips/b/ttt-videos/posts/how-to-run-active-diagnostics-and-save-for-historical-reference-in-the-orion-platform

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monitoringlife

I dont think their internal tooling are public. But I would just grep on 'ERROR' (case sensitive) and it will get you fairly close. Active diagnostics is also a good place to spot check for issues. I would also look into orion insights if you have not tried it before.

jm_sysadmin

I use: Tracelog - Windows drivers | Microsoft Learn

donrobert5

Are you referring to Orion Insights? I think it is available via the Customer Page Portal. You need to submit the Diagnostics. Technical Support >> Orion Insights Environment Reviews

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