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How to integrate alerts with Symphony Summit ITSM ticketing system for incidents creation?

What is the best way to send alerts to Symphony Summit ITSM for incident ticket creation and get ticket number in response?

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monitoringlife

Stealing almost the exact wording that @jm_sysadmin used on a similar post.

You will likely need to script it and have the alert call the script. The script connects to the ITSM, opens the INC, returns the number, and then stamps that back into the alert notes.

jm_sysadmin

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