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Updating the alerts with Incident number

techli

Hello Guys,

i am trying to build a API call to update the alert with Incident number details.

Which table i should update so that i can get it via reports.

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Accepted answers

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ecmel

SolarWinds keeps incident details in the "SNI_AlertIncidents" t,able and there is an "IncidentNumber" column in this table to store incident number information. You can also find other incident-related columns such as "IncidentUrl", "State", "AssignmentGroup", etc.

techli

Hello ecmel,

Thanks for the input and it helped!

Currently, we don't have a direct integration with Service-now rather alerts are going through a 3rd party tools which connected to SNOW. So i have the requirement to manually update the incident number against each alert through API or SQL

So would like to know what is the best approach to update the incident number against an alert.