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feeling not so fresh install of 2022.3

Alright this will be quick and dirty summary of my forced upgrading from 2020.4 to 2022.3 and the hell that followed, so information below I hope helps anyone that runs into this problem.

gets you back up and running ASAP.

Was removing expired evaluation from the install I manage, the entire install became corrupted and I was forced to perform a clean install.

Removed all Solarwinds Products and its data from my poller.

Downloaded the online installer via customer portal which was

Orion Network Performance Monitor (NPM) for Online Installation (recommended) - includes latest released hotfix - 2022.3 - 28 SEP 2022

Configuration wizard fails to complete. keep getting the following error(s) could not find a part of the path 'C:\InetPub\Solarwinds\Orion\X\web.config'.

Checked the normal stuff, account rights and permissions with the permissions checker, still no go, tried about 4 times to get pass this error.

reached out to our vendor support. meanwhile I was searching the KB for anything useful

found this KB article on rebuilding the website. if you scroll down the bottom you see a notes section about 2022.x and it states the Website location IIS uses has changed from C:\inetpub\SolarWinds to C:\Program Files\SolarWinds\Orion\Web

so performed the steps in the KB Article, and let it fail again at the configuration wizard.

opened up IIS and the NetPerfomMon Website properties and changed the physical path to from C:\inetpub\SolarWinds to C:\Program Files\SolarWinds\Orion\Web

Ran the Configuration Wizard again and it completed without issue.

How did we get here?

Well I was looking over a recent build document of the old 2020.4 install i had, and i noticed that the Website configuration section of the Configuration Wizard looks like this.

and in 2022.3 the configuration wizard looks like this


notice that the website root directory path can not be validated anymore? 

in the KB article it states this is the new location.
anyways that’s how i managed to fix it. 

sent a message to vendor support and provided them the above, so they can help any customers that run into this problem.

happy days.

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Comments

saw10

WOW -
This sort of thing now makes me wonder what else has been moved?!?

Thank You for sharing this. In my notes now!!

bshopp

Apologies you experienced this and had some challenges here. Will share this with appropriate folks in dev internally as well with your post so we can capture and track. We have, and continue to invest in our upgrades and making them more performant and resilient, but always more work we can do.

tony.johnson

Hello, Thank you for sharing this, could you share the support case number with me for further investigation?

AwesomeGuyNamedMatt

Yeah. I was not pleased to find that the web root has now changed to the C:\Program Files(x86) directory. I work for the DoD and we have strict guidelines that we have to follow for security and system configuration (STIGs). This change creates a CAT2 violation for having the web root on the same physical partition as the OS. I'm going to have to attempt to move it back to the old location we had on a secondary drive via the Advanced Settings in IIS. Hopefully the SolarWinds does not have any hard coded configurations for the new location.

christopher.t.jones123

@AwesomeGuyNamedMatt, dang that's a bummer. But i just looked at mine and it defaults to wherever you chose to install to application, if you uninstall/reinstall instead pointing the application to a different drive it would then store the website along with the application on that drive instead. Not ideal considering you'd have to uninstall/reinstall but might be a viable solution to your issue.

ashley.heilbronn

Hi Tony, we have our solarwinds support handled by Loop1 Support there internal case id is CS0010379, I was able to fix it before any agent was able to contact me, so i don't think you will get anything of substance than what i detailed above.