Service Now integration - Error querying Instance

Has anyone run into this error when trying to configure Service Now and Solarwinds with the aim to log tickets from alerts?

Connectivity tests are successful between the two systems, however status remains UNKNOWN instead of UP.

Thank you

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Seashore

I had this the other week, where the test button under "settings/all settings/ Manage Alert Integration Instances" showed green but when configuring the alerts, like you do here, I got the same error.

Also, in the ActionsExecutionAlert.log there where errors that it could not create tickets in servicenow.

In this case, the businesslayer process for handling servicenow had crasched. A restart of the service "orion module engine" solved this.

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Seashore

Also, in the ActionsExecutionAlert.log there where errors that it could not create tickets in servicenow.

In this case, the businesslayer process for handling servicenow had crasched. A restart of the service "orion module engine" solved this.

wendyw22

Thank you! That solved my issue. Restarted all Orion Services and came up green after that.