Greetings to the community, I am having a particular behavior on certain devices and it is that the status of the device is down but it is registering CPU and memory consumption. what could be happening. Thank you very much in advance.
In most cases the status of the device is based on ICMP (Ping) response. CPU and Memory statistics are polled via SNMP.
Verify you are able to ping the device from the assigned polling engine. It is most likely that Ping is being blocked by the device or a firewall but SNMP is allowed.
If possible ensure ping is allowed to the target device from the polling engine.
Alternatively Navigate to the Node details view and select List Resources and change the Status & Response Time from ICMP (Ping) - Fastest to SNMP.
The device Up / Down status will now be based on SNMP rather than ping.
Terryk
Loop1 Systems: SolarWinds Training and Professional Services
