NCM Running Configuration Backup ERROR: Startup config: Connection Refused by "x.x.x.x"

Thwacking

Hi,

Following are the results from session trace with our Cisco router sometimes it authenticates, sometimes it doesn't authenticate.

The current connection profile is on SSH-2 previously on SSH-Auto however issue still persist.

This only occurs on Start up configuration sometimes, Running configuration has no issues.

------Able to authenticate------

CheckUserAuth:start
SendAuth:start
SendAuth:trying password
SendPacket:start
SendAuth:end
ReceiveNotification:start
ReceiveNotification:Default
CheckUserAuth:start
SendPacket:start
CheckUserAuth:end

--------Unable to authenticate------

CheckUserAuth:start
SendAuth:start
SendAuth:trying password
SendPacket:start
SendAuth:end
ReceiveNotification:start
ReceiveNotification:Default
CheckUserAuth:start
SendAuth:start
SendPacket:start
SendAuth:end
ReceiveNotification:start
ReceiveNotification:Default
SendPacket:start
ReceiveNotification:start
ReceiveNotification:Default
CheckUserAuth:start
ReceiveNotification:EXCEPTION Authentication with the server failed.
CLOSESOCKET14
SetState start: Disconnected
SetState end
MyTimerCallback:start
CLOSESOCKET15

Please assist with the error message, thank you.

shyde

That seems very strange it would only happen for startup and not running configuration. How certain are you of this?

The title of the question includes "Connection Refused by "x.x.x.x"" however I don't see that message in the post anywhere - are there some additional connection logs missing like what the end device is responding to Solarwinds connection attempt with?

Do you have the devices authenticating through a AAA server and if so are there are any logs from the AAA server?