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Solarwinds Module Engine Stopped

[21] ERROR SolarWinds.BusinessLayerHost.PluginInstanceSeparateProcess - Plugin C:\Program Files (x86)\SolarWinds\Orion\AgentManagement\SolarWinds.AgentManagement.ServiceCore.dll.config - ProcessID: 12904 failed to stop. System.ComponentModel.Win32Exception (0x80004005): Access is denied
at System.Diagnostics.Process.Kill()
at SolarWinds.BusinessLayerHost.PluginInstanceSeparateProcess.<Stop>d__11.MoveNext()

Solarwinds module engine service frequently stops and I don't know why?

Version 2020.2

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donrobert5

You will need to have some knowledge on how to read the Solarwinds logs, it is on the ProgramData/Orion/Solarwinds/

However, you might also want to upgrade.

support.solarwinds.com/.../Currently-supported-software-versions

tronnguyen

Hi,

Currently, I got the businesslayer host & core business layer logs. The system stops service usually around 5:00 AM.

donrobert5

2020 version is a little outdated, you might want to consider updating the software first, as for the logs, you will need to read and check where the Module engine stops and then read the error above it as that will give you an idea on what service caused the module engine to stop.

donrobert5

I also saw your other posts, the problem with that is that you are randomly looking for errors on the logs. The error you pasted is for the Agent Management Polling and has nothing to do with Module Engine stopping.

mnsh_majumder

Hello,

Not sure but have you tried to reinstall that service once again & run config wizard.

2. reboot the server after the previous steps.

3. Check telnet & ping connectivity with your DB host. If the ping drops then it might due to DB connectivity

If not & still the issue persists then better check with vendor