I ordered couple items on May 1 and never received anything. My points were deducted immediately. Emailed back and no responses. Anyone having the same issues? I'd sent an email to thwackstore@solarwinds.com and @the_ben_keen as well.
Please send an email to thwackstore@solarwinds.com with the order number and I will look into this for you ASAP.
Hey sorry, I have been swamped. I sent your email to the fulfillment center a few days ago and will follow up on that email later today.
I looked into the order and there was an error with the automated system. I reached out to the fulfillment team and corrected the issue manually. I asked them to get the order out ASAP.
I also have this same question and I cannot find any proper answers on the internet and also need a solution. myccpay
