Application Alert not triggering

I'm trying to configure an alerts for an application where I would receive an email notification when the application is down. I have create the following trigger condition as a test:

1. Application | Status | is equal to | Down

2. Node | Node Name | contains | XXXXX

3. Application | Application Name | Contains | Notepad

I have open and close Notepad multiple time in different Node, along with giving a good amount of wait period and no alert were generated at all. I can receive all other alerts so SMTP is working properly. I have also try a different application like "Paint" and "Command Prompt" but the alert didn't get trigger for them as well. I have also try to specify and focus on only one Node but that didn't make a different.

This should be pretty straight forward but somehow it isn't.

Any suggestion?

Thank You,

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Accepted answers

chenash

Hi KW, Regarding your alert, I think there is few things you need to fix in order to get it work, try the following :

1) Change the trigger condition so the node name will be under the scope section and not the actual trigger.

2) If you are trying to monitor if an application is down what you need to to is to create a SAM template which monitor exactly what you are tying to monitor such as Service / Process of the specific application in mind.

for more information check the link below :

https://documentation.solarwinds.com/en/success_center/sam/content/sam-templates-create-template.htm

By the way, since you are trying to get assistance for alerts related to SAM, I would recommend posting in SAM forum next time

All comments

chenash

Hi KW, Regarding your alert, I think there is few things you need to fix in order to get it work, try the following :

1) Change the trigger condition so the node name will be under the scope section and not the actual trigger.

for more information check the link below :

https://documentation.solarwinds.com/en/success_center/sam/content/sam-templates-create-template.htm

By the way, since you are trying to get assistance for alerts related to SAM, I would recommend posting in SAM forum next time

donrobert5

When you do your test, did you actually check the Application on the node itself and check if it was actually detected as down instead of relying on the alert? It needs to be detected as down first before it triggers the alert If it does not detect as down, then the alert will not trigger.

And to echo chenash, this should be under SAM as NPM does not monitor Application.

kwalit

Hi Chenash,

The SAM template solved my issue. Thank you so much for your help!