We have agents loaded onto nodes automatically via a tool called puppet. However on the first APE they load to they will not finish loading their plugins and as a result will not work. Our fix for the nodes/agents is to switch which APE they report to. On the new APE they finish installing their plugings and will now function.
We have tried every angle we can think of, going so far as to replace all APE's in our environment. Same behavior.
Currently working under the suggestion to see how its setup in the DB vs the other APE. However nothing has presented itself so far.
(We have tried the ticket route, but to no avail)