Maybe I'm not searching on this right, but i'm stumped on how to link back to a web report from an alert.
Example, i have an alert that triggers on Agents that are not connected. (connection status not = connected)
I would like to have the URL for the custom report that I created for "agents with communication issues" to be sent in the alert email. Just so i can check the overall list of agents.
Kind of like DetailsURL or AcknowledgeURL
Alert on agent > email to me > link to report to review
Thanks!