we have recently face issue with our one vendor
where transactions not retrieving consumers key tones,
Calls getting disconnected on SPA
Consumers not able to punch card details on SPA
When consumer enters the details for payment, the tones are audible but AMs are unable to see the masked digits on SPA applet and leads to timeout and hangs up the call.
error : The IVR canceled the SPA transaction
Resolution : vendor made changes in routing
Can we place monitoring Dual tone multi-frequency
