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Is Solarwinds Support (all) the worst you've ever seen in your IT career?

I can't believe how horrible this company is. Were they better before the breach? I'm beginning to hope they go bankrupt

www.washingtonpost.com/.../4023cf28-3e28-11ec-bfad-8283439871ec_story.html

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the_ben_keen

Hi Hythlodaeus-

Thank you for reaching out. My name is Ben Keen and I am the THWACK Community Manager. I have engaged with our Support services team and looked into your account details. They will be in touch ASAP and we are working to bring in an Application Engineer to help stabilize the issues in your environment. Please let me know if you have any questions in the interim. Happy to help.