Alert me when a neighbor is down, but I deleted that "neighbor" why is is still alerting?

I recently changed service providers; I had the luxury of running the 2 networks parallel until I could cut all the sites over to the new service provider.

After I cut all the sites over, I removed the configuration from the routers and OSPF. I issued clear ip ospf all. I no longer see the information present in the router or when I do a show ip ospf neighbors

The dead "neighbor" ip addresses do correspond to the interfaces that I removed.

Why does the alert continue to trigger? I know SolarWinds does not lie! NPM Version 2020.2.5.8343

Any ideas my fellow THWACKERS?

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adam.beedell

There's a column in the Neighbors table called "IsDeleted". Know if your alerts looks at that?

If no, and adding "AND IsDeleted = 0" or something like that clears it, that may be what you're looking for

marlief22

Great point!

This is very similar to the issue about alerts not clearing when something is set as unmanaged. Since the status never went back to 'UP' it just stays there.

@zennifer You could also try just simply remove these instances of the alert from the Active Alerts page, if they come back then you'll know something is still causing them to trigger:

Kind regards,

Marlie Fancourt | SolarWinds Pre-Sales Manager

Prosperon Networks | SolarWinds Partner since 2006

If this helps answer your question please mark my answer as confirmed to help other users, thank you!

zennifer

Well ,,, I hate to say it .. patience is a virtue... I had not had a chance to get back to this issue..,. when I came in on Monday both alerts had cleared ... not sure why it took so long, but those nagging amber beacons disappeared!