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SEM WEB GUI login hangs after a few days running

Hello, I have SolarWinds SEM Version 2019.4 and after a few days that I restart it and I try to connect through the Web GUI, the logging process hangs with the "Login request in progress" and my only option to get out of that state is to connect through SSH and restart the appliance.

Does anybody has experienced the same? is there a fix for it or at least if I can schedule a daily restart?

Please I would appreciate your help!

Thanks

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Accepted answers

All comments

npatterson

are you using local account or LDAP\AD or SSO login?

jriavec

Hello npatterson, thanks for replying. I'm using LDAP\AD.

Thanks!

npatterson

Could you try setting up another ldap connection with secondary AD if you have one to make sure in not a LDAP profile issue you. You could look at logs via console but depending on traffic it would be very hard.

under CMC goto appliance watchlog to see the authentication processes. check for failures.

jriavec

Hello npatterson, thanks for your help. pretty busy week this one, I will give it a try early next week, I keep you posted. Thanks so much!