Hello,
is there a way for me to manually enter a ticket here. IE let's say I create a ticket and want to show up here instead of when it's auto-generated by the integration?
No, that is not how this function works. This widget will only display incidents that have been generated by the Orion alerting engine.
If you want to create something more than this, you may be able to do so via the Custom HTML widget, by creating some Javascript code that pulls data from the SNOW API for display.
after some help / advice with regards to creating a widget for Snow Incidents on a Modern Dashboard - much appreciated
The incident data from the SNOW integration is stored in the SWQL entity Orion.ESI.AlertIncident, so have a look at this entity to see the data you can access, but the following query may be a starting point for you:
SELECT a.AlertConfigurations.Name, a.EntityCaption, a.AlertActive.TriggeredDateTime, a.AlertActive.TriggeredMessage, a.AlertIncident.IncidentIDFROM Orion.AlertObjects aWHERE a.AlertIncident.IncidentID IS NOT NULL
Have used the above but it only shows triggered alerts - i need it to include the service now incident number etc
