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Support for SEM?

What's everyone's SEM support experience like over the last year? We've had tickets open since June. Keep hearing promises but no results. Our 3rd party vendor says we do not have a Solarwinds rep assigned to us. One of our tickets is a simple connector tool update due to a lot of unmatched data from firewalls. This is something that has only taken about a week in the past.

We renewed our support contract with Solarwinds around the same time as our tickets were opened in June. I don't feel we are getting our money's worth.

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ecklerwr1

I've always had good support from SEM team but haven't used recently since June. Actually I've gotten better support from SEM team than Orion support overall.

Bill

WadeWilson

Hi mfrieden,
i can totally agree with that. We are Customer since Last Summer, with Support. And we had open our first Ticket in January, and its still open. Feels bit pitty and thats not my udnerstanding from Customer Support. What ever, we won't expanse the Support Contract, its waste of Money.

Cheers