Polling a Redbox Recorder

Hi Guys,

I have an interesting scenario and I am interested if anyone has come across a similar situation, maybe with a different application, and how they overcame this.

I have a number of Windows Server 2019 boxes that are essentially running a Voice Recording application from Redbox Recorders, this application has its own SNMP Agent that will allow me to poll specific OIDs to ascertain the status of the recorder but does not give me any information on the underlying server. To see the server I need to poll the Windows OS SNMP Service.

Now both the server and application both want to bind to udp/161, though rather neatly the application does allow me to change the SNMP port to say udp/1161. I have created a few Universal Device Pollers to poll the Redbox OIDs and these work.

So I want to be able to poll both the server and application and ideally display this in Orion as a single node that Orion knows is a Windows Server. The question is HOW?

I have at my disposal both NPM and SAM, I also have a main poller and an APE. I am new to SAM so way more comfortable with NPM.

My ideas, but all untested:

1) Poll the server with WMI and Poll the Universal Device Pollers with SNMP - not sure this is possible. I do have one potential issue in that the IT Team who control the server and domain are uncomfortable about WMI, the number of open ports and the local admin account for WMI.

2) Poll the server OS with SNMP (udp/161) from my main poller and poll the application SNMP Agent (udp/1161) from the APE. This will work, I am sure, but I would then have two nodes in Orion for essentially the same device.

3) Do something I haven't thought off with SAM.

So any ideas form the wider community who may have come across a similar situation would be appreciated.

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Comments

grizzlyferrett

I may have found a way to do this with SAM using an application template.

Need to set this up and test but looking good. I will post an update here later in case others come across the same problem in the future.

grizzlyferrett

Update on where I got with this. I managed to get SAM to talk to the RedBox server using udp/1161 and the server OS using udp/161, the component template pulls back information and depending on the OID that I poll I actually see the information I would expect to see. However, SAM is not presenting that data in a format that I can use.

The screen clip above shows two different OIDs, the first should return the version number and you can see this highlighted. The second should return the status of the Redbox application, a poll using the Universal Device Poller actually returns the current status 8, this equates to resumeAvailable.

I can only surmise that SAM is receiving a value that it interprets as the SNMP Service being Up.

So where do I go from here?

I need to poll the Server OS using udp/161 but I don't see anyway of forcing the Universal Device Poller to poll the Redbox Application using udp/1161 so I believe my only option is to look at receiving Traps from the application.

If anyone reading this has any bright ideas please shout.