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Orion platform becoming more and more unstable?

Am I running into a string of bad luck or is the Orion platform becoming more and more unstable?

- For the last year or so I randomly get agents that the polling engine can't connect to. I have to uninstall the agent and delete the node in Orion and set it up new.

- This last upgrade to 2020.2.6 HF1 on the MPE went fine. When I try to do the installation on the APE it says all products are up-to-date. If I look on the Web Interface in the Deployment Health tab it says modules are out of date on the polling engines. When I go to Updates & Evaluations it says all three of my polling engines are up-to-date. (Support wants to uninstall and re-install the APEs. I'm not sure how I feel about that solution.)

- We get alerts that a node is down and then one minute later a recovery alert. The node was never down.

- The dashboards don't update with the current status of nodes.

- The node status says up but the CPU and Memory data hasn't been collected for weeks.

- The List Resources feature never returns results when done from the MPE, and is the typically slow from the APEs.

Man I'm getting frustrated with these problems piling up.

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Comments

jfaldmo

Oh yeah. WPM transactions go to Unknown after upgrades. That is one more I have to go figure out how to get them to run again. It isn't all of them them and which ones it chooses to stop running is apparently random.

mad-stevo

Yes, this seems to be a common issue in recent versions.

tony.johnson

I'm sorry to hear you are experiencing these challenges with your Orion deployment. Could you share any of the case numbers so that I may take a look into the history.

jfaldmo

I just had them close the case since I didn't want to uninstall and reinstall the APEs. My plan was to wait until the next HF or release and hope that upgrade would just work. With the release of 2020.2.6 HF2 I put my plan into work. I first tried an offline upgrade from the iso and .exe file. The installer loaded then said that there is a current install in progress and to check the central update Web page, and continue from there. By going through the Web update process I was able to update both the MPE and APEs to HF2.

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