Interface down in solarwinds

Vaishna

We have received an alert for a vlan interface for a node is Down. Upon checking we found no vlans are configured on this device.

But the vlan interface is still showing in List Resources in Solarwinds. Can someone please confirm why the interface is showing in list resources if it is not configured on this device

PFB logs -

AUSBN01TRURTR01#sh vlans

No Virtual LANs configured.

AUSBN01TRURTR01#

marlief22

Hi there, 

SolarWinds is simply pulling Interface information from SNMP, so it's likely that the interface name or description mentions the VLAN, rather than it being a VLAN set-up itself. 

You can check the raw SNMP data by running an SNMP walk to the device from the SolarWinds Orion server: https://support.solarwinds.com/SuccessCenter/s/article/Troubleshoot-connectivity-and-MIB-issues-with-SolarWinds-SNMP-walk-IPv4-only?language=en_US

Once you run this, search for the text you are seeing in List Resources and you'll likely find it in one of the OIDs. 

From this, you can find the interface index and make the change in the device. 

Kind regards, 

Marlie Fancourt | SolarWinds Pre-Sales Manager 

Prosperon Networks | SolarWinds Partner since 2006