Unable to establish connection between Service Graph Connector with SolarWinds Orion

pammiteja

We are trying to integrate ServiceNow Service Graph Connector with SolarWinds platform. But the standard user credentials (Part of Windows Groups) are unable to authenticate with SolarWinds from ServiceNow. 

Followed the steps provided by ServiceNow ( Below URL), still unable to authenticate.

docs.servicenow.com/.../cmdb-integration-solarwinds.html

jm_sysadmin

I haven't set this up, but we are looking to migrate to the service graph connector shortly, so I am a little familiar. 

If you open (replace <OrionServer> with your server): 

https://<OrionServer>:17778/SolarWinds/InformationService/v3/Json/Query?query=SELECT+caption+FROM+Orion.Nodes  

It should load with a self signed cert and prompt for credentials, you may need to do an in private session if you have pass through authentication enabled. Check that the account works there, if it does, then Service Now should be able to use it. Obviously you also want to be able to make this connection from the mid server(s) in play as well. This should tell you what you need to focus on to fix at least.