Report PDF attachment doesn't have .pdf

We have a scheduled report to run and send two reports as PDFs. One of the reports is attached with all the data like normal as report-xxx.pdf the other report is just a file without an extension like report2-xxx. If I download the file then rename it report2-xxx.pdf I'm able to open it fine and see the report. Any reason a single report would have an issue like that? I tried duplicating it but the copy did the same thing.

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superfly

Try recreating the report rather than duplicating it.

donrobert5

I would start by checking the report itself. If can manually download a report, then I would create a new scheduled report and see if I will be able to do a simulate job on the Scheduled Report action.

bobmarley

You may also try checking the account that is being used in report scheduler. If the account / password is incorrect the report will not run as well.

jajao555

Thanks all but nothing has worked so far.

-Tried creating brand new report and setting it up the same way. Even tried creating a new schedule.

-Verified the account was a local reporting account we use. Same one used for the working report.

This is a screen shot for more info. We get one report that has the .pdf so it works fine. The other has no file extension but if you download it and open it as a PDF or rename it .pdf it displays the graphs fine.

This is the query

And its just a simple percentage graph like below so nothing weird. The working PDF is pretty much the same thing just bps instead of percentage.

cathsheh1

Did you see this:

https://support.solarwinds.com/SuccessCenter/s/article/PDF-not-attached-when-sending-PDF-reports-via-email?language=en_US