Hello All,
I hope you all are doing well.
We have upgraded the Orion 2020.2.6 successfully. But, after that, we started facing an login issue specially for the AD(Active Directory) group users. Let me tell you the background of AD integration.
So we have the two domain like Domain1 and Domain2 . We have two AD servers, one is in Domain1 and Second one is in Domain2. All our servers are in Domain1 and most of the users are in Domain1 and few users are in Domain2 . As well as, Domain1 AD and Domain2 AD is having the one way trust communication and we don’t have any direct access to the Domain2 AD server. Now, Few group is created at the Domain2 AD and We have mapped that Same group (Domain2) with Domain1 AD group.
For example say Domain2 AD server is having the group name Domain2_countryName_Users , now we have created a different group like Domain1_CountryName_Users into the Domain1 AD server. We mapped these group at the Domain1 AD sever.
We have added all the Domain1 AD group into the SolarWinds Application and we never did any AD settings at the SolarWinds application before the upgrade, still Domain1 users and Domain2 users were able to login without any issue.
But After the upgrade, both the domain users were not able to login it (Specially the users from AD groups which are added into the Solarwinds application). To overcome the issue, we added the Doamin1 AD server details into SolarWinds application, due to this, Domain1 users are able to login it but Domain2 users are not able to login it.
Now we need support , how to provide access to Domain2 users using the AD only.
Appreciate your help.
