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Unable to connect to remote workstations over unattended internet proxy connection

Has anyone seen this before? Tried opening a ticket with SW but wasn't really able to reach a resolution here... any thoughts or help would be appreciated, willing to try some out of the box ideas to get this working if anyone's already been through it...

When attempting an unattended remote connection, the MRC client gives critical error "Session can not be established. Remote host is unreachable".

In the Central Server Logs it says: "DameWare.Server.RoleOTIProxy.Executive.ExecutiveSubSystems - SignalROtiUConnection - Incomming connection was refused because agent has not been validated"

In the agent logs on the remote system is says: "ERROR [CTransportProxy] Failed to establish SignalR connection, error = "Unexpected token near line 1, column 1"."