If you're having issues with the platform (slowness, web UI issues, general errors, etc), what are some steps you take before contacting support?

rmullal

i'm putting together a runbook for our NOC to use before having to contact on call regarding orion issues. does anyone else here use something like that?
besides checking up/down on the pollers, services running, database issues, what else would be good to check?

jm_sysadmin

Definitely use Orion insights: https://customerportal.solarwinds.com/Support/orion-insights 

It might give you some ideas of what bottle necks you might have. its not specific to your runbook, but could give you ideas what to check.