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Issues with IIS AppInsight

I've been hunting down and resolving issues for Nodes that have been having issues with IIS AppInsight. What I found is some of the Nodes that were showing errors and not providing any information needed a Self Signed certificate and a listener configured manually. Once that was complete I was able to poll via AppInsight for IIS.

I noticed some very quirky behavior with the following resolutions:

Node is "greyed out" in AppInsight for IIS. Removing and adding the Node back in the template for AppInsight IIS resolved some issues
Node is "greyed out" in AppInsight for IIS. Start or Re-Start the WMI Service resolved some issues,
Node cannot be added to AppInsight IIS and Test fails. Create Self Signed certificate and a listener configured manually on the Node resolved some issues.

Sometimes I've also had to remove the Node completely from SAM and add back in and this resolved the issue. These sound like "bugs" to me!? My scenario now is I've created a Certificate and Listener on a particular Node and get the same errors as I did before and says "Performance Counter Not Found"!? Any Ideas? Screenshots below and Thank YOU In advance!!

Also I may add we have about 40 servers that have no issues with AppInsight IIS

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Accepted answers

stevenstadel

Orion is getting the metrics through WMI using the same methodology that the WBEM test is using. If the credentials are failing through the wbemtest then that is where to concentrate the troubleshooting. Since your account works fine there is no issue with the connectivity to that endpoint itself or with remote WMI calls, the problem must be with authorization for the service account on the endpoint. The service account somehow doesn't have the right access on that node to retrieve the metrics. For troubleshooting you could try a local admin and see if that works.

All comments

stevenstadel

We have seen these issues when WMI on the node itself is experiencing issues.

Start by testing the connectivity from the Orion poller to the node with the credentials that you have setup for the node. Testing WMI Connectivity with WBEMTest (solarwinds.com)

If the perf counters are not there then you may need to rebuild them on the monitored node.

Windows Service Monitor returns 'Invalid Query' (solarwinds.com)

ssnuffer

Thank YOU!! I did the test and see the performance counters. Still not working though.

stevenstadel

May be worthwhile to enable the debug logs and check them out. Edit the appinsight and enable the logs.

C:\ProgramData\SolarWinds\Logs\APM\ApplicationLogs\AppId2470 on the Orion server and search for ERROR or credential issues.

Opening a support case may be the next step.

ssnuffer

Thank You!! Will check that out.