NPM/SAM Offline Installer for 2020.2.5 detecting versions 2020.2.4 and listing all products as up-to-date

Today I'm trying to use the latest 2020.2.5 offline installer released 25 MAR 2021 downloaded this morning from the customer portal to upgrade my lab instance of NPM/SAM 2020.2.4 and the installer is telling me that my existing products are already up to date!

Current install: Orion Platform 2020.2.4, CloudMonitoring 2020.2.4, NPM 2020.2.4, DPAIM 2020.2.4, LA 2020.2.4, QoE 2.8, VMAN 2020.2.4, SAM 2020.2.4, NetPath 2020.2.4

Anybody else having this issue?

Find more posts tagged with

sam

2020.2.5

npm

offline installer

Accepted answers

All comments

swuzer

I probably should've mentioned my lab set up is also an HA pair. I ran the installer on the secondary to see if it had the same issue and it did not. The installer detected the need to upgrade to 2020.2.5. I rebooted my preferred primary, put it back to be the active server, then ran the installer again. This time there was no issue. Weird, but at least resolved.

New versions: QoE 2.8, Orion Platform 2020.2.5, CloudMonitoring 2020.2.5, NPM 2020.2.5, DPAIM 2020.2.5, LA 2020.2.5, VMAN 2020.2.5, SAM 2020.2.5, NetPath 2020.2.5

donrobert5

I'll probably try to do uninstall and re-install.

acf6276

I've never gotten an offline installer to actually run correctly.

planglois

Yeah... the installer does not work properly on HA standby server. Thanks to you, I quickly found my issue

m-milligan

What kind of problems have you encountered? I usually use the offline installer because I like to pre-stage the install.