LastSuccessfulPoll behind 1-2 days for AppInsight for IIS

Why am I seeing the Last SuccessfulPoll showing as a day or two behind? The timestamp updates regularly but it seems to be falling further and further behind.

I also removed the AppInsight for IIS and then re-added it yesterday. It hasn't pulled yet.

Here are a few lines from the database. I have about 80 servers with AppInsight for IIS on it.

NodeID	AppName	Disabled	LastModified	FullyQualifiedName	LastSuccessfulPoll
2280	Microsoft IIS	False	2021-03-17 14:56:26.767	Microsoft IIS on Server1	NULL
2281	Microsoft IIS	False	2021-03-17 14:56:26.767	Microsoft IIS on Server2	NULL
2187	Microsoft IIS	False	2021-03-17 16:42:33.853	Microsoft IIS on Server3	2021-03-15 11:34:00.07
2243	Microsoft IIS	False	2021-03-17 14:56:26.767	Microsoft IIS on Server4	2021-03-16 20:47:00.17

I did see this article https://support.solarwinds.com/SuccessCenter/s/article/After-adding-an-application-in-SAM-the-Initial-Poll-in-Progress-takes-a-long-time?language=en_US

We haven't made any drastic changes or increases in the number of components we are polling. So I am continuing to look for a cause.

Find more posts tagged with

Accepted answers

All comments

jm_sysadmin

I have seen similar things that were fixed by support clearing out my subscriptions. This might be worth open a ticket with them.

jfaldmo

Thanks, I have a ticket open with them. As it usually takes 1-2 weeks just for them to respond, and another 1-2 weeks to resolve the issues, (if they can resolve it,) I was hoping for some quicker answers/solutions from fellow Thwackers.

jfaldmo

But it is good to hear that they helped you. That gives me hope they can help me as well!