Solarwinds Orion totally down and can not get technical support.

Question

I have been trying to get in contact with Solawrinds technical support for two days. No one has even looked at my ticket and they expect me to renew next month. I absolutely will never buy another Solarwinds product and will tell my entire business network to boycott them. The one time in the year I actually need help and they they are no where to be found. I have submitted a ticket online with no status update and even been calling all day. I get stuck in their infinite queue that lease to the abyss and when I do speak to someone they just transfer me. Is anybody else experiencing not being able to get in contact wit the support team?

danielleh · Answer

@aestela Good afternoon. We reached out to support for details on your ticket 00739546, which shows the issue was resolved within 2 hours of the case being logged and it was advised the ticket could be closed. Please let us know if you are still experiencing issues and we will reopen the ticket.

Best regards,

@danielleh

yumdarling · Answer

@aestela hi!

I'm contacting support now to see what's going on with your ticket - do you have a number I can reference? I won't wait for it in order to escalate, but would be helpful for down the line

Thanks!

Yum

ramaiya2 · Answer

We have been in contact with the support team this without any issues.

The are three of us who work on SolarWinds and all three of us have to reach out on different days and times and we have all managed to get through