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Solarwind agent no longer working after upgrade on Servers hosted in Azure

acraiger

Just upgraded Solarwinds to 2020.2.1.HF2, and all of the servers I have hosted in Azure can no longer be monitored.

I tried updating the agent, but no luck.

The agent is set to server initiated, and uses a shared secret to connect.

If I attempt to edit the agent, and select submit, I get this error.

Attempt to connect to the agent at (ip address):17790 was unsuccessful.
Additional details: Connection refused.

I verified via telnet that I am able to connect to the server via port 17790.

I also did a netstat, and see the Solarwinds server is connected to the monitored server via port 17790

I submitted a ticket, but it has been almost two days, and have heard nothing back.

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aaverichkin

Did you manage to fix this somehow?

sum_giais

My first thought is the certificate is invalid now... what was your upgrade process? In-place or did it involve a rebuild / migration of servers at all? I’d try doing an uninstall and reinstall of the agent. Check after the uninstall that the certificate gets removed from the local computer certificates and then reinstall.

Could also check the agent logs in ‘C:\ProgramData\SolarWinds\Agent’ folder for logs. That folder location is off the top of my head but I know its under ‘C:\ProgramData\SolarWinds’.