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Installed NCM HF2 - License Store Corruption

I recently deployed the new NCM 2020 HF2 as well as other products on a new server. We backed up our old DB and migrated it to a new DB server as well.

We can access the dashboard, but when I attempt to open License Manager, it says the license store is corrupted. I attempt to follow the troubleshooting steps from the recommended article, https://support.solarwinds.com/SuccessCenter/s/article/Corrupted-license-store?language=en_US , but the listed directory of c:\Program Files (x86)\SolarWinds\Orion\Licensing doesn't exist on the device. I don't see what is missing, as I installed all the same products on the new server. Support has given nothing for direction for the last week of our environment being down. Any assistance is greatly appreciated.

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danielleh

Have you tried this yet? https://documentation.solarwinds.com/en/Success_Center/orionplatform/content/core-centralized-licensing-move-licenses.htm

KMSigma.SWI

You should have that folder. The contents looks something like this:

Of course, you can also just go to the folder where you installed the products and search for "migration.exe" - there should be only one matching file.

jwasilchuk23

Thank you for the response. I ended up copying the Orion folder contents from my old server and placing it in our new server. When I run the license manager program I can see all my licenses are activated, but now when I launch the Orion web console the only thing is shows on the dashboard is an error that says: "The "Advanced Syslog Summary" resource is missing.
The file /Orion/NetPerfMon/Resources/Syslog/AdvancedSyslogSummary.ascx is not found."

KMSigma.SWI

If it were me and this is a totally new server, I'd just do it all over again following the migration guides step-by-step.

Otherwise, you've reached the end of my expertise on this matter. You'll need to open a support case. If you already have one, direct message me the case number and I'll see about getting you the help you need.

If/when you have a solution to your issue, please be sure to come back here and provide it in case anyone else runs into the same issue.