Additionally by Phone
Also by phone
+1 for by phone
+1 for phone
Phone, plus the far too common "getting put in contact with the service desk after directly emailing technical support staff" - emails which usually look along the lines of "hey, since you looked at this one thing for me 9 months ago, can you quickly do this for me as well please?"
+1 for by phone, and also by MS Teams
Por teléfono
Phone. - Unless you are someone who doesn't know what the pound sign is unless I call it the hash tag symbol. Sigh, I guess I'm old.
telemephone
phone
As so many others already noted: ye olde phone call works fine.
Also phone.
Customers can also call in directly to the service desk for support.
1. Phone
2. Text
3. ohanda ........ The trusted O-and-A since your hear can you also fix this
Other: Phone
Telepathy ie. mind reading.
Bill
Desk phones, personal phones, email, chat apps (Teams, Jabber)
by phone (any type)
Phone is also available, but the helpdesk team seems to get frustrated when it rings and directs them back to open a ticket through the service desk. Even if the end user cannot get to the service desk, they often ask for someone around them to enter the ticket (I've heard). Sure, we don't want to be in the business of entering all of the tickets, but it seems like a poor customer experience to me...
That's what the end users expect when they put in a ticket titled "Need help."
Customers can also call our helpdesk for assistance that are immediate or critical.
Or, "INSERT TECHNICAL OBJECT" "not working" need help ASAP.
Those tickets usually get closed and sent back with a reply of "Need more information" and then when they reply it reopens the ticket.
PhoneVoicemail (voicemail pops an email ticket with wav attachment)Google forms
We have a dedicated HelpDesk support team that takes phone calls and corrects/routes issues to the proper teams.
We have a dedicated phone # that converts the voice mail to text. Sends and email with original wav file and converted voice mail and creates a ticket for emergencies.
Sometimes they call us direct, but that is outside of the process.
Telephone should have been an option. It's our Primary resource
Phone should've been an obvious choice.
Phone should have also been a key option. Most if not all come-in via phone, with smaller numbers of people adopting newer methods of using email or direct on service portals.
Phone as well. It's still a nice option because you connect with someone instantly and you know whether or not they're focused on your issue if it's time sensitive. The other options listed are great when the issue isn't as urgent or the response time isn't as time sensitive.
Phone, most common for us.
Why is Phone not an option? That's probably most common, followed by the service portal. Chat and walk-up are probably used least, but are options.
