Missing Serial Numbers

FormerMember

Hi.

I have APC UPSs and use the custom poller to monitor them. If I look at each individual device, I can see the serial number, however I want a report for an asset check and only some devices populate the serial number field.

Any help appreciated.

TIA

Paul

JaroslawLadyga

I'd suggest to have snmp walk on those APCs which not reported serial numbers to check if they use the same OIDs for SN as others (which report correctly). Maybe you need to use different custom pollers for those. 

And be sure what SNs you get - SNs of APCs themselves or SNs of management cards (net cards).