Adding second additional poller eval licence

Question

Hi All
I am in the process of installing a second additional poller,
I was under the impression I could install the second APE using a 30 day eval licence untill our licence was processed into our account.

But I think I have run into a no licence issue.
I have installed the APE software and linked to DB, but I'm seeing APE as down on our main poller.
Is there any way to get an eval licence onto this whilst I wait for our new licence to be processed, from one account to another.

Thanks in advance

tony.johnson · Accepted Answer

Hello,

Your sales representative will be able to request a temp key and could also engage our Sales Engineering team to troubleshoot the issue, however, you are correct, it should be in eval for 30 days and should not be showing as down.

What version of Orion are you running?  Are the required ports open from the poller to the primary Orion server and database?

https://documentation.solarwinds.com/en/Success_Center/orionplatform/Content/core-solarwinds-port-requirements.htm

paulsharman · Accepted Answer

Thanks I have now had an eval licence and this fixed the issue.
The reason it was showing as down was I had already installed APE over 6 months ago, with full licence, when APE is installed it also has a scalability engine that shows in licence manager that had expired. This meant the second APE could not have a default eval licence.
After applying the supplied eval licence from support to the scalability engine in licence manager all shows up and working.
Once my asset transfer is complete, the second poller should show in licence manager and I can then apply the full licence.
Much appreciated for the help and the help via email.
Paul