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Orion 2020.2 installer

Hi Thwack Community,

I just want to know if I am the only one that is experiencing issues with the installer for Orion 2020.2. After launching the installer, every time I mouse over anything in the installer that the words increase in size making near impossible for me to select the necessary buttons or on the EULA page to check the I agree button. Is there something that I can do to stop this from happening or do I need to open a ticket with support or is this a known issue.

Thanks

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Accepted answers

jblankjblank

Can you adjust the resolution at all in your RDP sessions? If you are in an Online environment, I would recommend using the Centralized Upgrades through the Web-UI. If you are in an offline, you can run the installer on the Primary, and then access the Web-UI and complete the rest of the upgrade through Centralized Upgrades. With the new Service Release - 2020.2.1, you can actually Pre-Stage files even when offline.

All comments

jblankjblank

@hallstev5 Do you happen to be using Internet Explorer? Have you tried a different browser?

hallstev5

@jblankjblank,

I'm not sure how the browser would make a difference. This is after i have downloaded the installer and run it locally from my server. This would be contained within installer executable.

Here are images of what i am talking about.

The Annotation Image: I just clicked inside the installer window.

SLW - Zoomed: This is what it went to after i moved the mouse around.

Thanks

attachments.zip

jblankjblank

@hallstev5 You are right - I assumed this was being done from centralized upgrades in the web UI. Are you running the offline installer in this case?

hallstev5

Yes, in both case i used the stand alone installer for the initial install on my QA application server. I was under the impression it should have upgraded both the primary and additional poller. Found out it didn't do the poller so i just did the stand alone upgrade for the poller.

aLTeReGo

Your screenshots actually suggest that your RDP session is below the minimum resolution required for the installer