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Execute Powershell script from Alert Trigger

Hi all,

This issued should be easy for any SolarWinds expert.

I am trying to setup an alert trigger to execute a powershell script that performs Invoke-RestMethods to create incidents in BMC Remedy 9.1.04.

If I run it directly from powershell on the Orion server it works perfectly creating the incident on the Remedy server

When I attempt to Simulate the trigger in the Alert I select Execute and get "Action executed successfully" but no incident is created nor can I find any events or logs to verify.

Anyone has any idea on how to execute the script from an alert trigger ?

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Accepted answers

sferrari

I was able to get this working. I found on another post there is a possible policy restriction. I changed my external program to execute the following successfully: C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powershell.exe -ExecutionPolicy unrestricted -File "C:\script.ps1 ..."

Thank you

All comments

saw10

Just for testing this type of thing - I chose one device in the device selection of the alert - then set the trigger of the alert to the opposite of the the "real trigger". This will then force the alert to trigger. When done do not forget to turn of the alert.

From the trigger actions you should be able to "Execute an external batch file"

Hope this is what you are looking for

sferrari

Thank you for your suggestions. I will give that a try

sferrari

Thank you

sferrari

Earlier in this thread I noted the success I have with creating incidents in BMC Remedy 9.1.04 from an Alert Trigger Action using a Powershell script. I have an additional requirement to Acknowledge the Alert and add the Incident number to the Alert Notes.

The Incident number is stored in $response.values and is displayed when I run the script from a Powershell window. Please advise how I can add the value for $response.values to the Alert Notes from the same script in addition to the acknowledge command. I am aware of "ack" to acknowledge and I think it's "AlertDetails" for Alert Notes but not sure how to use within the script. In addition, I believe I would need to keep track of which Alert was executed so the AlertObjectID or AlertActiveID is needed as well.

There are several similar posts to this issue, however, I cannot find this addressed within the same powershell script

Any help is greatly appreciated.